Frequently Asked Questions

The payment methods accepted are by credit card (Visa or MasterCard) or cheque in the name ExpressMag. To simplify your payments, we recommend pre-authorized payments on your credit card. This method is used for an open-ended subscription (automatic renewal) which will permit you to pay your subscription in different instalments by direct debit via your credit card.

For European and British magazines, delivery will be made by Express Mag as soon as possible. The delivery time is estimated between 4 to 6 weeks from receipt of the order.

For French magazines (Point de Vue, Le Point, Connaissance des arts, La revue, Science Vie, Science & Vie Hors-série, Science & Vie Junior, Science & Vie Junior Hors-série, Science & Vie découvertes, Les Cahiers de Science & Vie, Guerres et Histoire) delivery is made from France by the publisher within 4-6 weeks.

For North American magazines, delivery is made by the publisher within 8 to 10 weeks of receipt of the order.

You can change the delivery address of your magazine at any time. To communicate to us your new address, you must complete the form change of address. Attention, the modification entered will change the delivery address for all your subscriptions.

Yes delivery and billing address can differ but only in the case of a gift subscription. Otherwise the delivery and billing address must be identical.

If your current magazine does not please you anymore, Express Mag offers you the possibility of transferring your subscription towards another title. Contact the Customer Contact Center for more information.

By creating your Express Mag account, you can know the number of copies which you already received. In the section My Profile, you will find all the relevant information for the management of your subscriptions. Please note that you can only get this information by subscribing through our Website!

Renewing a subscription has never been easier. You will receive a renewal notice by mail shortly before the expiration of your subscription. This renewal notice will indicate the total cost of your renewal. You will just have to complete and return this renewal notice to the indicated address along with your payment.

If you have an Express Mag account, you can renew your subscription online in the section My Profile. Finally, you can also contact Customer Contact Center to re-subscribe. Express Mag advises you to renew your subscription as soon as possible to avoid missing an issue of your favourite magazine.

No. You will preserve your preferential rate for the duration of your subscription!

Please note that in the case of an open-ended subscription, renewal will be automatic. It will offer you all the same advantageous conditions, unless you are advised in writing by Express Mag of a price increase.

It is possible that the renewal of your subscription was taken at the same time the renewal notice was sent out. If this was the case, please ignore the renewal notice.

Express Mag offers the possibility of buying previous numbers on certain magazines. You just have to consult the product sheet of your magazine preferred on our web site to verify if this option is offered. Express Mag will handle your order within the limits of available stocks.

To offer a subscription as a gift would be a magnificent present for your dear ones. Choose the magazine which you wish to offer among our big variety of titles. Add it to your basket and do not forget to tick the compartment subscription present. The subscription present will be delivered to the address which you will indicate during the process of purchase.

Yes, Express Mag offers you the possibility of suspending your subscription and it, for indefinite duration. Suspend your subscription during your absence by indicating to us your date of return and we shall take charge. We shall restart the deliveries of your subscription at the indicated date.

To suspend your subscription, communicate with our Customer Contact Center at 1 800 363 1310 (toll free - service in French) or 1 877 363 1310 (toll free - service in English).

You can, any time, contact us to demand a missing issue. We shall do everything we can to offer you a quality service. Please, however note that the complaints for a missing issue must be made to us within the next 30 days of the date the magazine is released on newsstands. Express Mag will handle your complaint within the limits of available stocks.

For Key Accounts, claims must be made within 30 days of the magazine's release date on newsstands. Depending on the stock available, Express Mag will return a replacement copy and otherwise a credit note.
No credit note will be made if the claim issue exceeds the 30-day period

Express Mag makes a commitment to offer you a quality service. To cancel your subscription, communicate with our Customer Contact Center at 1 800 363 1310 (toll free - service in French) or 1 877 363 1310 (toll free - service in English).

If for whatever reason you are not completely satisfied by our service, you can cancel your subscription and ask for a refund of the remaining issues. Express Mag will refund you the difference. In case of death of the subscriber, after being informed, a refund of the remaining numbers is sent to the beneficiaries.

If fTo change your password, you just have to indicate your e-mail address and submit us your request. An e-mail will then be sent to you and will explain the steps to follow. For your security, Express Mag will never ask you to send your password by e-mail.